winnd Terms and Conditions

1 Introduction and Acceptance

winnd Casino ("we", "us", or "platform") is an online entertainment and betting service operated for adult players in Bangladesh. By using the winnd website, app, or any of its services, you are considered to have given your consent to the following terms and conditions.

If you do not agree with any part of these terms and conditions, please refrain from using the winnd platform. We reserve the right to modify these terms at any time, and continued use of the platform after any changes constitutes acceptance of the revised terms.

1.1 Age Requirement

To open an account and use the services on the winnd platform, you must be at least 21 years of age. Registration by minors is prohibited and, if identified, the account will be closed immediately.

1.2 Eligibility Conditions

The following individuals may not use winnd:

• Those who are under 21 years of age.
• Those who reside in any country or region where online gaming is completely prohibited.
• Those who are on a self-exclusion or self-ban list.
• winnd employees, family members, or affiliated partners.

2 Account Registration and Verification

When opening an account with winnd, you must provide true, accurate, and complete information. Providing false information may result in the suspension or cancellation of your account, and any pending winnings may be forfeited.

2.1 Single Account Policy

Each player may operate only one account. If the same person creates multiple accounts, both accounts will be cancelled and all balances will be forfeited. Two members of the same household may use separate accounts, but they must be operated from different devices and payment methods.

2.2 Account Verification

winnd may request documentation for identity verification at any time. Failure to provide documents may result in the account being temporarily suspended. It is your responsibility to cooperate with the verification process.

2.3 Account Security

Keep your username and password completely confidential. If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. winnd will not be responsible for any loss arising from third-party use of your account.

3 Deposits, Withdrawals and Payment Policy

winnd currently supports transactions through popular mobile banking methods in Bangladesh. All transactions are processed through secure SSL encryption.

3.1 Supported Payment Methods

• bKash
• Nagad
• Rocket
• Upay

3.2 Minimum Deposit and Withdrawal

• Minimum deposit amount: ৳500 (for each method)
• Minimum withdrawal amount: ৳800
• Typical withdrawal processing time: 10–45 minutes

3.3 Withdrawal Conditions

Before submitting a withdrawal request, ensure that your account is fully verified. Funds earned through bonuses are subject to wagering requirements before withdrawal. winnd reserves the right to reject a withdrawal without reason if fraud or a policy violation is suspected.

3.4 Transaction Responsibility

winnd is not responsible for any loss resulting from transactions made with incorrect information. Your mobile banking account must be active and registered in your name — transactions from third-party accounts are prohibited.

4 Bonuses and Promotional Offers

winnd provides various bonuses and promotional offers for its players. Each offer has its own conditions, and failure to meet them may result in the bonus being forfeited.

4.1 Welcome Bonus

New players will receive a 150% bonus of up to ৳10,000 on their first deposit. The wagering requirement for this bonus is 20 times (20 times the total of deposit plus bonus). Funds earned from the bonus cannot be withdrawn until the wagering requirement has been met.

4.2 General Bonus Terms

• A bonus offer is applicable only once per account.
• Bonus funds cannot be withdrawn directly — wagering must be completed first.
• Some games may contribute only partially to bonus wagering calculations.
• Bonus validity periods vary by offer — bonuses not used within the specified time will be cancelled.
• winnd reserves the right to cancel a bonus if unusual betting patterns are detected.

4.3 VIP Program

The winnd VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback applies at each level: 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% at Diamond. Players are promoted to higher levels based on their activity and loyalty to the platform.

5 Gaming Rules and Fair Play

winnd is committed to ensuring fair play across all its games. The platform operates in partnership with trusted game providers, and all game outcomes are governed by a Random Number Generator (RNG).

5.1 Game Outcomes

All game outcomes are completely random and not predetermined. There is no way to alter or manipulate the outcome of any game. If a game is interrupted midway due to a technical fault, we will attempt to restart the game or refund the bet.

5.2 Prohibited Activities

• Taking unfair advantage by exploiting software bugs or errors.
• Using bots, scripts, or automated playing tools.
• Collusion (cheating through coordination among multiple players).
• Intentionally placing low-risk bets to meet bonus conditions (bonus abuse).
• Using the platform for money laundering or illegal transfer of funds.

If any of the above activities are detected, the account will be immediately suspended and all balances will be forfeited.

6 Responsible Gaming

winnd believes that gambling should be an entertainment activity, not a source of problems. We encourage our players to play responsibly.

6.1 Self-Exclusion and Limit Setting

You can set deposit, bet, or session limits on your account. You can temporarily or permanently exclude yourself from the platform. Visit our Responsible Gaming page to learn more.

6.2 Minor Protection

You are advised to use parental controls on your device to prevent minors from gaining access. Never share your login details with children or minors.

6.3 Support

If you are experiencing any problems due to gambling, contact our 24/7 live chat support team in Bengali. We will help connect you with the necessary support and resources.

7 Privacy and Data Protection

winnd is committed to protecting your personal information. We only collect information necessary to operate the service and do not sell your data to third parties.

For a detailed description of how your information is collected, stored, and used, please read our Privacy Policy.

7.1 SSL Encryption

All data transfers on winnd are secured with industry-standard SSL encryption. Your payment and personal information are protected with the highest level of security.

7.2 Cookie Policy

Our platform uses cookies to provide an improved user experience. By using the platform, you are consenting to our cookie policy. You can disable cookies from your browser settings if needed, however some services may not function properly as a result.

8 Intellectual Property

All content on the winnd platform — logos, designs, text, graphics, software, and code — is the exclusive property of winnd. Reproducing, distributing, or using this content for commercial purposes without our written permission is strictly prohibited.

All content from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) is subject to their respective copyrights.

9 Limitation of Liability

winnd accepts no liability in the following cases:

• Loss caused by internet disconnection or technical issues.
• Data loss or security breaches caused by third parties.
• Loss resulting from unauthorized access to your account (where your own negligence is the cause).
• Service disruption due to any event beyond our control.

In any circumstance, winnd's liability will not exceed the balance available in your account.

10 Account Closure and Termination

10.1 Closure at User's Request

You may request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw any available balance before the account is closed, subject to conditions being met.

10.2 Closure at winnd's Initiative

winnd reserves the right to immediately close any account in the following cases:

• Providing false identity or documents.
• Fraudulent activity or cheating.
• Suspicion of money laundering.
• Bonus abuse or system manipulation.
• Serious violation of the terms and conditions.

11 Dispute Resolution

In the event of any dispute or complaint, please contact our customer support team first. We generally aim to resolve all complaints within a maximum of 7 business days.

If our support team is unable to provide a resolution, both parties will attempt to reach a neutral settlement through discussion. In disputes relating to game outcomes, the game provider's logs and server records will be considered as final evidence.

11.1 Contact Methods

Contact us for dispute resolution:

• 24/7 Live Chat — in Bengali
• Email: [email protected]

12 Changes to Terms and Conditions

winnd reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavor to notify you by email or through the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated terms. Therefore, you are advised to review this page regularly.

13 Applicable Law

These terms and conditions are governed by applicable laws and regulations. In any legal dispute, both parties shall be bound to seek resolution through discussion. If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will remain fully in effect.

winnd is committed to operating a safe and reliable platform, and all activities are conducted in accordance with fair play principles.